Terms and Conditions for Careli Doctalk Mobile App

Welcome to Careli Doctalk, a digital platform that provides convenient access to online healthcare consultations with licensed doctors and healthcare specialists. By accessing our mobile app, you agree to comply with these Terms and Conditions, which outline your rights, responsibilities, and limitations while using Careli Doctalk. If you do not agree, please do not use our services.

Who can use

• Minimum Age Requirement: To register and use Careli Doctalk independently, you must be at least 18 years of age. Users under 18 can access our services only with parental consent and supervision.
• Location Restrictions: Our services are available only in specific regions. It is your responsibility to ensure that accessing Careli Doctalk is legally permitted in your location.

User Responsibilities

1. Account Information:

• Confidentiality of Credentials: You are responsible for maintaining the confidentiality of your account details, including your username, password, and any other security information. Sharing your account credentials with others may compromise your privacy and security.
• Account Security: If you suspect any unauthorized use of your account, you must notify Careli Doctalk immediately. We encourage you to use a strong password and change it periodically to enhance security.
• Accuracy of Information: During registration, ensure that all personal information provided, including your name, contact information, and other relevant details, is accurate, current, and complete. Providing false or outdated information may disrupt your access to services or affect the quality of care you receive.

2. Health Information:

• Honest Disclosure of Medical History: It is essential to provide accurate and comprehensive medical history, including any past diagnoses, allergies, medications, and treatments you have undergone. This information allows our healthcare professionals to make informed recommendations and offer safe and effective care.
• Detailed Symptom Reporting: During consultations, describe your symptoms clearly and accurately. Avoid withholding relevant details, as this may impact the diagnosis and treatment plan. Our healthcare providers rely on your honesty and clarity to offer the best possible advice.
• Consequences of Inaccurate Information: Careli Doctalk cannot be held liable for any adverse health outcomes resulting from incomplete, misleading, or inaccurate information. Accurate information is necessary for effective diagnosis and treatment; failure to provide it may lead to inappropriate care or complications.

Medical Disclaimer

Non-Emergency Use Only

• Important Notice: Careli Doctalk is designed solely for non-emergency consultations and routine health inquiries. The platform facilitates convenient access to healthcare professionals for general medical advice, preventive care, mental health support, and chronic condition management.
• Emergency Situations: Our platform is not equipped to handle medical emergencies or urgent situations that require immediate medical intervention. In case of any emergency—such as severe chest pain, difficulty breathing, sudden dizziness, uncontrolled bleeding, or any life-threatening condition—you must immediately seek in-person assistance. Dial your local emergency number or proceed to the nearest hospital or healthcare facility without delay.
• Acknowledgment: By using Careli Doctalk, you acknowledge and agree that it is not intended as a replacement for emergency medical services. Any attempt to use the platform for urgent or critical care could result in delays that may have serious health consequences.

Limitations of Telemedicine

• Absence of Physical Examination: Online consultations inherently lack the benefits of a physical examination, which may sometimes limit the ability of healthcare providers to make a complete diagnosis or fully assess the condition.
• Recommendation for In-Person Follow-Up: In some cases, after an initial consultation, our healthcare providers may advise you to seek an in-person follow-up with a local physician or a nearby healthcare facility.
• Scope of Service: Our healthcare providers will do their best to offer reliable and accurate medical guidance based on the information provided. However, online consultations are not a substitute for a complete medical check-up.

Limitations on Prescriptions and Diagnostic Services

• Prescription Boundaries: While Careli Doctalk providers may issue prescriptions when appropriate, certain medications (such as controlled substances or drugs requiring regular monitoring) may not be prescribed via telemedicine due to legal and safety restrictions.
• Diagnostic Testing Referrals: Telemedicine cannot facilitate lab tests, imaging, or other diagnostic services directly. If additional tests are required, our healthcare providers will guide you on how to access these services locally.

Consultation Terms

1. Booking Consultations

• Appointment Scheduling: Users can book consultations based on the availability of healthcare providers. When booking, users may select a preferred consultation format, choosing between video, audio, or text-based options.
• Confirmation and Wait Times: Upon booking, users will receive a confirmation with the expected consultation time. Actual wait times may vary.
• Rescheduling Policy: If users need to reschedule, they should do so at least 4 hours before the scheduled time.

2. Missed Appointments

• Cancellation and No-Show Policy: Users must cancel appointments if they are unable to attend.
• Impact of Missed Appointments: Missing an appointment without prior notice disrupts the schedule and prevents other patients from accessing timely care.
• Refund Policy for Missed Appointments: Refunds are generally available only if the cancellation was made within the permitted time frame.

3. Recording of Consultations

• Purpose of Recording: To maintain quality and transparency, consultations may be recorded with the user’s explicit consent.
• Storage and Access of Recordings: All recordings are stored securely using encryption to protect user confidentiality.
• User Rights and Consent Withdrawal: Users have the right to withdraw consent for recording before a session begins.

Prescription and Follow-Up

• Issuing of Prescriptions: After a consultation, doctors may issue digital prescriptions if medically appropriate.
• Prescription Delivery: Our partner pharmacies can fulfill digital prescriptions for home delivery.
• Follow-Up Consultations: Some health conditions may require follow-up consultations. It is your responsibility to schedule and attend these sessions for optimal care.