Privacy and Security

Our app collects and uses your device’s location to display the addresses of doctors near you. This location data is accessed solely to help you find nearby doctors and improve your experience with location-based services. We do not share your location data with any third parties, except for our service providers who assist in delivering these location-based services. We ensure that all data is processed securely and in accordance with industry standards. Location data is retained only for the period necessary to provide these services. Afterward, it is deleted in line with our data retention policy. If you have any questions or concerns about how your location data is handled, please contact us at support@carelidoctalk.com

1. Data Protection

• Commitment to Privacy: Careli Doctalk is deeply committed to safeguarding your personal health information. We recognize the sensitivity of your data and prioritize security measures to ensure that your privacy is protected at all times.
• Encryption Standards: All data transmitted through the Careli Doctalk platform, including personal details, medical records, and prescriptions, is encrypted using industry-standard encryption protocols.
• Compliance with Data Protection Laws: Careli Doctalk complies with India’s Information Technology Act, and where applicable, HIPAA and GDPR, to manage your data responsibly, securely, and in line with legal standards.
• Secure Storage of Health Records: User health information, consultation records, and prescriptions are stored securely on servers that meet high-security standards.

2. User Rights

• Access to Personal Information: Users have the right to access their personal data stored on the Careli Doctalk platform. You may review your medical records, prescriptions, and personal profile details through your account settings.
• Updating Information: We understand that keeping information up-to-date is essential for effective healthcare. Users can update personal details, such as contact information or health data, to ensure accurate records.
• Data Deletion Requests: Users have the right to request the deletion of their data from our platform. This may include deleting your entire account or specific information, such as past consultations or health records. To initiate a data deletion request, contact our support team, who will guide you through the process and ensure compliance with relevant laws.
• Right to Withdraw Consent: If you have previously given consent for certain data processing activities (e.g., sharing information with partner pharmacies), you may withdraw this consent at any time. Our support team can help you with consent management options.

3. Third-Party Data Sharing

• Consent-Based Sharing: Careli Doctalk respects your privacy by not sharing your data with third parties without your explicit consent. Your health information is never sold or shared for advertising purposes.
• Sharing for Service Facilitation: In certain cases, we may share your data with trusted third-party partners strictly to facilitate healthcare services. For example, we may share prescription details with partner pharmacies to enable prescription fulfillment and delivery. Data shared with third parties is limited to the information necessary to complete the service and is managed under strict confidentiality agreements.
• Legal Obligations: In cases where sharing your data is legally required (such as compliance with government regulations, court orders, or healthcare regulations), Careli Doctalk will comply with these obligations. We will take all necessary steps to ensure that any data shared under these conditions is handled with confidentiality and used solely for the required purpose.
• Data Anonymization for Research and Improvement: Occasionally, Careli Doctalk may use anonymized data (data that does not identify you personally) to analyze health trends, improve service quality, or conduct research. This data will be fully anonymized and aggregated, ensuring that individual users cannot be identified.

4. Security Measures and User Responsibilities

• Secure Account Access: Users are responsible for maintaining the security of their login credentials. We recommend using strong passwords and changing them periodically. Users should avoid sharing login information and immediately report any suspected unauthorized access.
• User Consent Management: Careli Doctalk provides users with tools to manage their privacy settings and consent preferences. You may choose whether to participate in optional data-sharing initiatives or receive updates about health and wellness resources.

5. Contacting Us for Privacy Concerns

• Privacy Support Team: For any questions, concerns, or requests related to data privacy and security, our dedicated support team is available to assist you. Please contact us at support@carelidoctalk.com, and we will respond to your inquiries as quickly as possible.
• Policy Updates: Careli Doctalk reserves the right to update its privacy and security policies to reflect changes in laws, regulations, or our practices. Users will be notified of significant changes via the app or email, and your continued use of our services constitutes acceptance of these changes.

User Conduct

1. Respectful Communication

• Expectations: We require all users to engage in respectful and constructive communication with our healthcare providers and support staff. This ensures a positive and professional experience for everyone.
• Prohibited Behavior: Harassment, abusive language, threats, or any inappropriate behavior toward our staff or providers is strictly prohibited. Such actions will lead to immediate suspension or termination of your account.

2. Prohibited Activities

• Unlawful Use: Users are strictly prohibited from using Careli Doctalk for any illegal purposes. This includes actions such as attempting to hack, disrupt, or interfere with the app’s functionality in any way.
• False Information: Providing inaccurate, misleading, or false health information undermines the quality of care and is strictly prohibited.
• Inappropriate Content: Sharing or posting inappropriate, offensive, or irrelevant content on the platform is not allowed and may result in account suspension.

Intellectual Property

1. Ownership Rights

• Intellectual Property: Careli Doctalk retains exclusive ownership of all intellectual property associated with this app, including but not limited to trademarks, logos, content, design elements, and underlying software.
• Restrictions on Use: Unauthorized reproduction, copying, distribution, modification, or public display of any part of the app’s content, structure, or features is strictly prohibited.
• Users may not use Careli Doctalk’s intellectual property for personal or commercial purposes without explicit written permission from Careli Doctalk.

2. User-Generated Content

• Feedback and Suggestions: By submitting feedback, suggestions, or other content, users grant Careli Doctalk a royalty-free, perpetual, and irrevocable license to use, reproduce, modify, and incorporate this content into our services. We may use user-generated content to improve the app and enhance our services without compensating the user.
• Non-Confidential Submissions: Any feedback or suggestions provided by users are considered non-confidential. Careli Doctalk reserves the right to use, publish, or share such submissions at its discretion to further service development and customer satisfaction.

Third-Party Services

1. Pharmacy and Delivery Partners

• Partnerships for Prescription Fulfillment: Careli Doctalk collaborates with selected pharmacies and delivery partners to provide convenient prescription fulfillment and delivery services.
• Limitations of Liability: While we carefully select our partners, Careli Doctalk is not responsible for any delays, inaccuracies, errors, or service issues that may arise from third-party operations.

2. External Links

• Links to Additional Resources: Our app may contain links to external websites or resources that provide supplementary health information. These links are offered solely for convenience and informational purposes, and they do not constitute an endorsement by Careli Doctalk.
• Responsibility Disclaimer: Careli Doctalk does not control the content, privacy policies, or practices of third-party sites. By clicking on these links, users acknowledge that they are leaving the Careli Doctalk platform and that Careli Doctalk is not liable for any consequences arising from interactions with these external sites.

Limitation of Liability

1. No Guarantee of Medical Outcomes

• Medical Advice Limitations: Careli Doctalk aims to provide high-quality medical advice and consultations through experienced healthcare providers. However, due to the nature of telemedicine, we cannot guarantee any specific medical outcomes or results. Treatment effectiveness may vary based on individual conditions, and users should follow up with in-person care when necessary.
• User Acknowledgment: By using Careli Doctalk, users acknowledge that online consultations are not a substitute for comprehensive in-person medical evaluations. Careli Doctalk disclaims liability for any adverse outcomes or ineffective treatments resulting from the limitations of online consultations.

2. Service Interruptions

• No Liability for Downtime: While Careli Doctalk strives for consistent availability, we do not guarantee uninterrupted service. In the event of system maintenance, server outages, or other disruptions, users may experience service interruptions, for which Careli Doctalk is not liable.
• User Expectations: By using our services, users agree that Careli Doctalk is not responsible for any losses, damages, or inconveniences resulting from service disruptions, including but not limited to missed appointments, delays in care, or data loss.

Governing Law

• Jurisdiction: This agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising from this agreement shall be resolved in the courts of New Delhi.
• Severability: If any provision of this agreement is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
• Amendments: Careli Doctalk reserves the right to modify or amend this agreement at any time. Users will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.